Refund policy

The products that you buy from Sanm Store could only process for refund or reship for damaged, defective, or wrong products. You should provide relevant supporting materials to apply for a refund or reship within 5 days after the products are delivered. Please refer details of each situation below:

Damaged, defective, or wrong products

If the products you received are damaged or defective products and you decide to process refund, please provide us with supporting materials (invoice, records of problem on products, clear photos/ videos of the damaged products or defective products, etc) within 5 days. We will partial or full refund or reship based on the number of damaged or defective products.
If, in very rare cases, the products you or your customer received are not the same as the products you have ordered, like the color (model, size, specification, etc) was wrong, please provide us invoice, clear photos/ videos of the products and shipping labels within 5 days. We will verify it according to your description. If they are confirmed wrong products, we will reship for free or refund as per your request.

Lost packages

When the product package is lost during the delivery process, according to the tracking information you inquired, if it shows that the update has stopped and not delivered for more than 45 days, we will file a claim for compensation from the carriers and give you a full refund.
If the order tracking number you have obtained is invalid and any shipping status of the relevant product cannot be inquired about, please contact us in time to get the correct tracking information from the carrier. If finally the package is confirmed lost, it will be handled as above mentioned.

If you encounter the above situation or other problems, please contact us in email: sanmstore.global@gmail.com directly within 5 days. Otherwise, it'll be rejected.

Please be aware of the following special circumstances:

Wrong address or unclaimed

If you or your customer provide us with the wrong address or contact information, the final product may be unclaimed or not delivered. In this case, we are not able to accept refund or reship request. We only ship exactly according to the address and recipient information provided in your orders.

Returned by customer

Generally, for damaged, defective, or wrong products, you do not need to return the products to us. We will refund or reship free of charge according to the situation.

Our manufacturers generally do not accept returns or refunds without reasonable reasons. If the manufacturer accepts a return (which rarely happens), please return the intact product that does not affect the secondary sale. We will also refund you based on the manufacturer's discounted price, but you will bear the shipping cost.

Please be sure not to apply for unreasonable refund or reship, so as not to cause unnecessary losses to you.